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Post by Dabbit on Jun 3, 2009 9:16:24 GMT -5
My daughter asked me to remove a programme from her laptop but I am unable to. I go via the control panel/remove programme way and simply get a message: Could not open INSTALL.LOG file. She says she has had this when trying to remove other programmes too. her HD could do with a trimming, but I wonder if this means we need to reformat it? If this is the case how does windows get reinstalled, as she didn't have any disc with it.
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Post by Mark on Jun 3, 2009 14:14:10 GMT -5
Ouch! She should have received discs when she got the computer, Dabbit. But, if you know of someone who has a set of discs perhaps you could use theirs. Problem is, when you do a reinstall, it will expect a license 'key'...and that key is usually printed on the disc label or jacket. If you don't have a license 'key' then it won't install.
Where did she acquire the computer from? They should be able to provide replacement discs, or a least a 'key'.
The alternative, of course, is to not reformat the hard drive. It sounds like a botched up 'install' of that particular program, Dabbit. What sort of program is it? You might try this - create a little file called install.txt, just saving a blank file from notepad with that name, at the location that it's looking for the log file, and then rename it to install.log and try again. Don't know if it will work, but it can't do anything to the machine if it doesn't work.
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Post by Dabbit on Jun 4, 2009 12:10:44 GMT -5
Mark I never got disc either! I thought it was the norm these days not to have discs....
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Post by Mark on Jun 4, 2009 14:15:10 GMT -5
No, I've always received discs as a backup. I wouldn't accept shipment if it did not contain them, in fact. Make inquiries at the order desk about that before you get a computer - I've never heard of them coming without a backup. Pre-installed, yes, but backups are necessary for reinstallations when required.
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Post by Dabbit on Jun 5, 2009 6:46:10 GMT -5
I think it is the norm now Mark (this side of the pond anyway) - here at least that they don't come with a disc (so a quick check online revealed) Apprently the backup is on a protected bit of the hard drive
From the Sony site: There are no System Recovery CDs (SRCDs) included with the computer
From Dell: If you have not created your backup CD you should take the time to create the CD and store it in a safe place now.
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Post by Mark on Jun 5, 2009 17:04:07 GMT -5
Caveat Emptor....all over again, aye?
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Post by Dabbit on Jun 6, 2009 8:47:28 GMT -5
I guess you're right Mark buyer do need to beware these days in many things additionally too. Things just ain't like they used to be, remember the old floppy discs? I never thought I would live without one of those and indeed still have some discs - but no where to put them of course..
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Post by Mark on Jun 6, 2009 13:44:20 GMT -5
Probably the rubbish bin would be the ideal resting place for them Dabbit... ;D
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Post by Dabbit on Jun 7, 2009 2:49:48 GMT -5
Yes possibly the rubbish bin is the right place or maybe a museum display LOL
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Post by Mark on Jun 7, 2009 9:29:00 GMT -5
About all they're good for, I'm afraid. These days, I think it takes a special order to even get a computer that can read the things.
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kim
New Member
Posts: 1
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Post by kim on Jun 10, 2009 20:56:25 GMT -5
I have used a free program called belarc to find my product keys. Just google belarc and you should find it.
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Post by Mark on Jun 11, 2009 8:33:56 GMT -5
Thanks, Kim, for that information. Based on it I was able to track down where you can download Belarc Advisor, Dabbit - Go to Belarc Advisor
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